Returns Policy - Personalized Gifts
Clear information about returns and exchanges for personalized products
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No returns accepted for withdrawal
Therefore, returns or refunds for withdrawal are not accepted once the personalization process of our personalized gifts has begun.
Substitutions or refunds for error or damage
If the product arrives damaged during transport.
If there is an error in the personalization or design regarding the confirmed order.
Returns Process
24 hours
Contact within 24 hours after receiving the product
Send photos
Send photograph of product and packaging by email or WhatsApp
Solution
Free replacement or full refund as appropriate
Need help with a return?
Contact us to resolve any issue with your personalized gift
Personalized Gifts - Quality Guaranteed
At Creaciones Calas we specialize in creating unique and high-quality personalized gifts. Each product is handcrafted with the best materials and personalization techniques.
Our personalized gifts include laser engraving, color printing, embroidery and artisanal techniques that guarantee the durability and beauty of each piece. We work with natural wood, quality textiles and premium materials.
Customer satisfaction is our priority. That's why, although personalized products do not accept returns for withdrawal, we guarantee the quality and correctness of every personalized gift that leaves our workshop.